• IT Support Services Supervisor

    Job Location(s) US-OR-Newberg
    Posted Date 2 weeks ago(1/7/2019 1:40 PM)
    Job ID
    2017-1855
    # of Openings
    1
    Shift
    Day M-F
    Category
    Information Technology
  • Overview

    This position is responsible for the day to day oversight of the Information Technology Frontline Support team. The supervisor will create a focused service delivery organization with a deep focus on customer service and support resolution of escalated incidents.

    Responsibilities

    • Responsible for the intake, prioritization and resolution of operational support in a diverse technology environment
    • Develop knowledge management and process tools to ensure smooth delivery of technology support activities
    • Grow team talent through skills development, project assignment rotation, and team member coaching
    • Frequently solicits users feedback on improving team response and resolution to support requests and activities
    • Plans, forecasts, and manages endpoint replacement activities
    • Support configuration, deployment and overall quality of audio/video resources for local campus
    • Ensures project knowledge transfer and service deployment to equip support team with operational requirements of technology solutions
    • Defines roadmap for use of software tools to manage support requests
    • Operates as focal point for service interruption communications and notifications
    • May operate as project lead for specific initiatives related to delivering support to end customers

    Qualifications

    • BA/BS degree in related technology field, or a minimum of 4+ years’ working experience in a diverse business technology environment, or other equivalent relevant experience.
    • Ability to work independently as well as in a team environment with experience leading or supervising others.
    • Strong written and verbal communication skills, with the ability to effectively motivate, lead and mentor employees.
    • Demonstrates good organizational skills and the ability to manage time and resources effectively.
    • Demonstrates successful operation of a customer service environment.
    • Ability to work collaboratively to leverage perspectives and drive optimal results.
    • Knowledge of ITIL process.

     

     

    Drug Screen and Background Check required.

    A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor”

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